Refund & Returns Policy
Last Updated: March 16, 2026
At Planet 13 Dispensary, we are committed to providing quality products and a smooth customer experience. If you are not satisfied with your purchase, please review our refund and return guidelines below.
Returns
We accept returns within 14 days of delivery for eligible items. To qualify for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- You must provide proof of purchase or order confirmation.
Items returned after 14 days may not be eligible for a refund or exchange.
Non-Returnable Items
Certain items cannot be returned for safety and regulatory reasons. These include:
- Opened or used products
- Perishable or consumable products
- Gift cards
- Clearance or final sale items
If you are unsure whether your item qualifies for a return, please contact our support team before sending the item back.
Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund.
If your return is approved:
- Your refund will be processed to your original payment method.
- Please allow 5–10 business days for the refund to appear in your account depending on your bank or payment provider.
Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need to exchange an item, please contact us with your order details and photos of the product if applicable.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please notify us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Photos of the item and packaging
Our team will review the issue and arrange a replacement or refund if necessary.
Return Shipping
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions regarding refunds or returns, please contact us:
Email: sales@planet13.store
Phone: +1 (551) 279-4403
Location: Las Vegas, United States
Our support team will be happy to assist you.
Policy Updates
Planet 13 Dispensary reserves the right to update or modify this policy at any time. Changes will be posted on this page with an updated revision date.